When will Gorton & Schmohl Orthodontics start seeing patients?
As soon as it is safe to do so! We have been working hard with our administrative team managing rescheduling, mailing rubber bands, mailing aligners, answering questions, etc. All of our team, including our clinical assistants, are using this time for training such as technique courses for the orthodontic assistant permit certification. We don’t yet know when our building will be re-opened, but when it is, we plan to be available to you immediately and better than ever!
What additional safety precautions are in place for when the office reopens?
We want to make sure that you feel comfortable and safe in our office environment. We have been keeping up on the medical literature surrounding COVID-19 and will be implementing some additional precautions, at least for the short term:
- Check in procedure: We have placed hand sanitizer by the self check in screen and will also be checking patients in vis verbal communication with our front desk. If you arrive early and/or we are not able to seat you immediately upon your arrival, you may wait in the outdoor courtyard downstairs or in your car and we can text you when ready.
- Hospitality: Our hospitality stand with coffee, tea, etc as well as magazines, fidget spinners, video game joysticks and patient prize basket will be removed (sorry!)
- Patient seating: We will modify our schedule to allow seating of patients with the 6 ft recommended “social distancing”.
- We will maintain masks / gloves refreshed and in place, even outside of direct patient care
What can Invisalign patients do while they are waiting for an appointment?
Keep moving forward in your aligners at your usual pace, trying to never have them out for more than 30 min at a time for meals. Our office is mailing aligners (and rubber bands when indicated). If you have not received your aligners within the time frame of your original appointment, this is because they needed to be re-designed to remove and / or delay the placement of attachments and/ or tooth reshaping in order to continue to move ahead with treatment with mailed aligners. Remote monitoring using cheek “retractors” is available via Dental Monitoring and/or Invisalign Virtual Care so that our doctors can continue to monitor your treatment closely.
What can Braces/ Expander patients do while waiting for an appointment?
Please avoid any hard or sticky foods! Hard foods can bend a wire causing discomfort and/or unintended tooth movement and can knock off 1 or more braces, which extends treatment. Sticky foods have a pulling action and can cause a wire to pull out and feel pokey and/or can pull braces off. Preventing breakage is a key component to finishing treatment on time. Please let us know if you need more rubber bands and we can mail them to you. If you have a question about your treatment, please use a spoon to move your cheek out of the way to send us a photo for our doctors to review ([email protected])
Has anyone working at the office tested positive for COVID-19?
Due to our strict pre-existing infection control procedures, prompt office closure and social distancing at the onset of the outbreak, it does not appear that any team member has contracted COVID-19. As always, any team member with symptoms of any illness is requested to stay home and the same is true for our patients.
Will there be Saturday/ Sunday appointments to “catch up” on delayed appointments?
Currently, our professional buildings are locked and without HVAC (heating and air conditioning circulating) on both Saturdays and Sundays. We do not feel that this is an optimally safe environment for patient care. We will see patients M-F during business hours as soon as we have access to the office, utilizing additional safety precautions mentioned above.
COVID-19 FAQs Specific to Gorton & Schmohl Orthodontics